• Return & Exchange Policy

Return & Exchange Policy

At the Pépite Pet atelier, our ultimate goal is to ensure your companion experiences the perfect fit and absolute comfort. However, should a garment not perfectly align with your expectations, we offer both returns and size exchanges under the conditions detailed below. Please review our policy carefully to understand how to proceed.

Size Exchange Policy

  • Eligibility for Exchange: We are pleased to offer a one-time size exchange if the fit is not quite right. To qualify, the garment must be in its pristine, original condition—unworn, unwashed, and with all original tags and bespoke packaging fully intact.

  • Exchange Window: Requests for a size exchange must be submitted within 7 days of the package delivery date.

  • The Exchange Process:

    1. Initiate: Please reach out to our Atelier team at info@pepitepet.com with your order number and the requested new size.

    2. Return Shipping: Clients are responsible for the transit costs to ship the item back to our facility in Australia. We highly recommend using a trackable courier service to ensure the garment’s safe arrival.

    3. Inspection and Dispatch: Upon receipt, the returned piece will undergo a quality inspection. If it meets our pristine condition standards, we will process the exchange and dispatch the new size to you. Pépite Pet will cover the outbound shipping costs for the exchanged garment.

Return Policy

  • Eligibility for Return: Returns are accepted provided the garment remains unworn, unwashed, and in its flawless original condition, including all packaging and tags.

  • Return Window: The return process must be initiated within 7 days of the delivery date.

  • Restocking Fee: Please note that a 25% restocking fee (based on the original purchase price) applies to all returned items to cover the inspection and processing of our tailored pieces.

  • The Return Process:

    1. Notification: Email our customer care team at info@pepitepet.com within the 7-day window to initiate the return.

    2. Shipping the Garment Back: You are responsible for the return shipping fees. The item must be securely packaged and sent back to us in Australia using a trackable shipping service.

    3. Refund Issuance: Once our team receives and approves the returned product, a refund will be issued to your original form of payment, minus the 25% restocking fee and original shipping costs. Please allow approximately 30 days after we receive your returned item for the refund to be processed and issued.

Complimentary Shipping Adjustments

In the event of a refund for an order that originally qualified for complimentary (free) shipping, please be advised that the actual outbound shipping costs incurred by us will be deducted from your final refund amount.

Non-Returnable & Bespoke Items

Due to strict hygiene standards and the meticulous nature of our craft, certain items are ineligible for return or exchange. All personalized or custom-tailored pieces are considered final sale. Any additional exceptions will be explicitly noted on the respective product page.